Delete Your Account
You can permanently delete your MindFood account and its associated data at any time. There are two ways to do it: from inside the app, or by sending us a request by email. Both routes result in the same deletion.
1. Delete your account from inside the app
This is the fastest route and completes immediately.
- Open MindFood and sign in to the account you want to delete.
- Go to the Profile tab.
- Open Settings.
- Tap Delete Account, then confirm.
Once confirmed, your account and data are deleted straight away and you are signed out. This cannot be undone.
2. Request deletion by email
If you no longer have the app installed, or cannot sign in, email us and we will delete the account for you.
Email: hello@apparentgroup.co
Subject: Delete my MindFood account
Send from: the email address registered to your MindFood account.
We will verify that you own the account before deleting anything, and we action verified requests within 30 days of receiving them. We will confirm by email once the deletion is complete.
3. Delete some of your data without deleting your account
You do not have to delete your whole account to remove your data. If you want a specific part of your data removed - for example your reading progress, your saved books or your profile photo - email hello@apparentgroup.co with the subject "Data deletion request - MindFood" and tell us what you want deleted. We will verify that you own the account first, and we action verified requests within 30 days.
4. What is deleted
Deleting your account permanently removes the following:
- Your account and sign-in credentials.
- Your profile record, including your name, email address, avatar and preferences.
- Your reading progress and saved books.
- Your reading challenge progress and play history.
- The profile photo you uploaded.
- Any attachments you uploaded with a support ticket.
5. What is kept, and for how long
We do not keep everything. The items below are the only records retained after your account is deleted:
- Support tickets you sent us - the message text and the email address you wrote from. We keep these for up to 24 months for fraud prevention and to handle disputes.
- Purchase and subscription records - we are required to retain these by tax and accounting law and by the app stores. They are held for as long as the applicable law requires and are not used to identify you as an active user.
- Crash and diagnostic logs - these are anonymous and contain nothing that identifies you.
Retention period: everything listed in section 4 is removed within 30 days of your request. Deletions made from inside the app happen immediately.
6. Deleting your account does not cancel your subscription
Important: If you have an active paid subscription, it is billed by the app store you subscribed through, not by us directly. Deleting your MindFood account does not cancel it, and you may continue to be charged.
Cancel your subscription first:
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → MindFood → Cancel subscription.
You can also manage it here: play.google.com/store/account/subscriptions
7. Questions
If you have any question about deleting your account or about how we handle your data, contact us at hello@apparentgroup.co. You can also read our Privacy Policy.
Account deletion is permanent. Once your data has been deleted we cannot recover it, and signing up again with the same email address creates a new, empty account.